March 27, 2008
March 26, 2008
March 17, 2008
Neisha!
Sent: Monday, March 17, 2008 9:33 AM
To: Laurin, Gregg; Scarano, Mark
Cc: Danford, Sheila; Trainor, Neisha; Bars, TANISHA; Cates, Sandy; DeLattre, Ruth; Demaio, Ruth; Ruiz, Lisa; Tervo, Mark
Subject: Caller Compliment
I received a v/m on Friday from Rosemary Salas, the spouse of our member Carlos Salas. She had talked to Neisha Trainor on Friday with a long list of claims and wanted to thank us for the excellent service provided by Neisha. I listened to the call (well, most of it) and Neisha exercised patience and kindness with this caller who is confused about the patient responsibility on a number of claims. Although this call was more than 30 minutes, Neisha was efficient but thorough in reviewing and explaining the claims and more than satisfied this caller.
Thank-you, Neisha for providing the level of customer service to our members that makes them want to stick with MHBP!
LeAnn Jacobs Supervisor, Service Operations Mail Handlers Benefit Plan Provider Services-Member Services Scottsdale
To: Laurin, Gregg; Scarano, Mark
Cc: Danford, Sheila; Trainor, Neisha; Bars, TANISHA; Cates, Sandy; DeLattre, Ruth; Demaio, Ruth; Ruiz, Lisa; Tervo, Mark
Subject: Caller Compliment
I received a v/m on Friday from Rosemary Salas, the spouse of our member Carlos Salas. She had talked to Neisha Trainor on Friday with a long list of claims and wanted to thank us for the excellent service provided by Neisha. I listened to the call (well, most of it) and Neisha exercised patience and kindness with this caller who is confused about the patient responsibility on a number of claims. Although this call was more than 30 minutes, Neisha was efficient but thorough in reviewing and explaining the claims and more than satisfied this caller.
Thank-you, Neisha for providing the level of customer service to our members that makes them want to stick with MHBP!
LeAnn Jacobs Supervisor, Service Operations Mail Handlers Benefit Plan Provider Services-Member Services Scottsdale
March 16, 2008
March 14, 2008
Do this....
You are only allowed to watch this video once. Seriously, do not cheat!In the video you will see a group of basketball players, some in white and some in black passing two balls around. Your goal is to count how many times the ball is passed by those wearing white shirts. It's that simple. Remember, count just the passes of the ball by those wearing white. Once the movie is over, write down the number of passes you have counted. Do not watch the video again.
VIDEO LINK
After you have watched the video go to the comment section of this post for the results.
VIDEO LINK
After you have watched the video go to the comment section of this post for the results.
March 13, 2008
The Cutest!
This evening I was standing with Ledge in my arms. He was looking up at me and I was talking to him. Alyssa was standing beside me. I was looking right into his eyes, carrying on a one-sided conversation with him. And, then, there it was! His first smile! And, that was followed by another smile, and then another. So glad Alyssa was right there to see it. I loved it! I'm hooked.
Now, Great-grandma (Vivian), your mission is to produce his first real laugh, just like you did with Violet. See you at the end of the month.
Now, Great-grandma (Vivian), your mission is to produce his first real laugh, just like you did with Violet. See you at the end of the month.
March 1, 2008
Current Account Balance of the United States
Click here. Scroll way down to see the position of the United States.
Ledge in Violet's Doll Crib
He was content in Violet's doll crib for quite awhile, looking up at the curtains.
